Do you have one? If you read at all, you should have one. I know all of the arguments – you love the feel (or smell, in one friends case) of books, you think reading on a screen will be icky or whatever, you’re a library-lover. But seriously, this is my favorite piece of electronic luxury. I was lucky enough to receive one as a gift last year from my very amazing and very generous best friend, Natalie. We’ve also purchased one for each of the moms, and if I could, I would purchase one for everyone I know, Oprah-style (“And everyone is getting one of their own!!!” - mad screams from the audience, hugging, weeping and all around freakin-out). I wish! I won’t list all of the reasons why I love it so, suffice to say I truly ♥ the thing.
And here is just another reason to love it. We had a little issue with my Kindle this past weekend - something about a flying remote control and a subsequent screen crack. Needless to say, I was heartbroken! I’m talking real, physical pain. And maybe some tears and 1/2 hr. of silent treatment towards my husband. Maybe if you own one, you love yours just as much?
So I just talked to Customer Service, and the guy said that the screens are “very, very, very, very fragile”, even when they’re protected in the case (I didn’t mention the remote control, just said it was in my purse and now the top of the screen isn’t functioning). He said even the slightest bit of pressure can cause that – and obviously the force of an incoming remote gets the job done, as well.
Can you believe that they’re sending me a NEW ONE?? I mean, just like that – no charge or anything. No multiple calls & emails, no trying to sell me other products, nothing. And, I get it on Monday…as in, hardly 1 business day! I just have to send the old one back, with free shipping. That is pretty stellar service. And I was fully prepared to pay whatever they were going to charge to fix/replace it. So Pete, you’re forgiven – but you’d better keep the remote far away from my new Kindle.